We ship all items from our store in Vancouver, Canada using Canada Post within 24-72 hours of receiving an order. Orders placed on the weekend will be shipped out the following Monday. Please allow extra time if you have special requirements or an International order. If you have any special shipping instructions please make notes in the notes section, or contact us after placing your order and we can do our best to meet your special request.
Shipping and handling charges are non refundable, and we highly recommend choosing a shipping option that offers tracking.
Delivery times are only averages, there can be additional delays if the package is crossing a border, or delivery falls during a holiday. We do not promise delivery dates or assume any responsibility for delivery times as this is beyond our control.
We ship with Canada Post as we find this option to be the least costly, particularly when crossing borders. Canada Post will pass the package on to your National Post in whichever country you are ordering from. When a package crosses a border, we have no control over any processing fees, duties or taxes charged by your government and are not responsible for any of these costs.
We offer free shipping within Canada and the USA via Canada Post Expedited Shipping (with tracking) on regular priced purchases of $199 or more. Free shipping does not apply to sale items, promotions or coupon codes. Please select "free shipping" when checking out to receive this.
Exchanges and Returns
Online - Canada and USA
We allow exchanges and returns if you have purchased a full priced item online. We do not offer exchanges or returns on sale items. If you have ordered online and would like an exchange or refund, you must let us know within 72 hours of receiving the package - via email to firstname.lastname@example.org. We will then send you full exchange or return instructions and a Return Authorization number. Packages that are sent COD, or without a Return Authorization number will be denied. The item being returned must be unwashed, undamaged and with all original tags attached. Symmetry & Grace does not assume any shipping costs or duties on exchanges. Any additional shipping charges incurred when shipping out an exchange will be charged to your credit card and shipped according to your preferred shipping method. All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us photos of the damaged packaging or garment.
Online - International Shipments
Please select your preferred shipping method at checkout, we recommend choosing a shipping option that has tracking. Extra security measures may be required before we ship out your order. Unfortunately we are unable to offer International exchanges or returns at this time, as the shipping and related charges often work out to be more than the cost of the item itself.
Risk of Loss
All items purchased from Charlie & Lee are made pursuant to a shipment contract.This means the risk of loss and title for such items is passed to you upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments, this is a very rare occurrence. For this reason we recommend you select a shipping option that offers tracking.